Took step 2 yesterday. My initial audio test didn't work, I notified the lady, she wiggled the cord around and it still didn't work. I asked if they can just replace the headset at least and try, they wouldn't. She then told me "It'll work when you start the test." I told her this is a really high stakes exam and I didn't want to risk it. She got another lady down, and in an obviously annoyed manner stated that she would have to check everyone in first and call tech support.
I sat outside for about 5-10 minutes, then the first lady told me "Are you going to take your test or not?" Then stated again that the headphone was going to work when my test start. I was anxious at this point, but wanted to get this show on the road and took my test regardless giving them the benefit of the doubt.
Well guess what?! Of course my headphones didn't work. I was so scared during my computer reset and move to another station that my timer would keep going, which does happen from horror stories I've read. I lost a total of about 1-2 minutes for that black and was frustrated/distracted for the next few blocks. No apology, no acknowledgement that they ****ed up. If they had at least have been courteous I wouldn't have mind, but they made me felt like an annoyance so they can get back to their small talk which I could audibly hear during the exam even with the noise isolating headphones. Overall, don't make the same mistake I did and make sure your headphones work.
