Sadly, no one cares. This is America and that is the price to pay to get them Norcos, a pack of Nicorrette gum, and a jumbo Arizona Iced tea in 15 minutes or less.
The article is biased and written by those who gladly accepted their paycheck week after week.
Not everyone can handle chain pharmacy, not everyone can earn that 100k+ salary. Adapt or die. Sure customer service takes a hit, but so what if you have to wait? sometimes people have to wait. How many hours did you wait in line for those chipolte burritos without saying a damn word, only to bitch about having to wait an hour for your phentermine.